Please review this Privacy Policy periodically for updates.
1. Information on the collection of personal data
1.1 Personal data
In the following, we inform you about the processing of personal data when using our website. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses, user behavior. In this way, we would like to inform you about our processing procedures and at the same time comply with our legal obligations.
1.2 Data controller
Wenzhou Kenaidi Hardware Co., Ltd.
No. 20, Xunhe South Street, Tangxia Town, Rui'an City, Zhejiang Province, China
2. Processing of personal data when visiting our website
When using the website for information purposes, i.e. simply viewing it without registering and without you providing us with any other information, we process the personal data that your browser transmits to our server. The data described below is technically necessary for us to display our website to you and to ensure stability and security and must therefore be processed by us:
3. Further functions and offers of our website
3.1 Overview over various offers
In addition to purely informational use of our website, we offer various services that you can use if you are interested (e.g. registering an account, purchasing goods) and we use other functions to facilitate sales (e.g. payment method selection) and to analyze or market our offers, which are presented in more detail in Section 4 and 5 below. Accordingly, you usually have to provide further personal data and/or we process such further data that we use to perform the respective services. The aforementioned data processing principles apply to all data processing purposes described here. Collection of personal data is not the main or sole purpose of our website.
3.2 Use of external service providers
In some cases, we use external service providers to process your data (e.g. payment service providers, shipping companies, for more on these see Sections 5 and 6 below). These service providers are carefully selected by us, are bound by our instructions and are regularly monitored.
3.3 Further third party involvement
Furthermore, we may pass on your personal data to third parties not already mentioned in this privacy policy if we offer participation in promotions, competitions, conclusion of contracts or similar services together with partners. Depending on the service, your data may also be collected by the partners on their own responsibility. You will receive more detailed information when you provide your data or in the description of the respective offers.
3.4 Third parties outside of the EEA
If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.
4. Processing of personal data when you contact us or register an account
When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. When you register a customer account with us, we only collect the information that you voluntarily share with us. This data may include, for example:
Names & Identity: Your first and last names, and as the case may be, your title or username.
Login Credentials: Your email address and a password you choose yourself.
Contact Details: Your name, postal addresses, telephone numbers, fax numbers, and email addresses.
Personal Interests: Any further information on your person and interests that you might share with us.
5. Processing of personal data when you make a purchase
5.1 Shopping information
If you order something from our online shop, we collect your shopping data. Depending on the type of purchase and processing status, shopping data may include:
5.2 Payment details
We offer various payment methods – in particular credit card and PayPal. We collect the payment details shared by you to execute transactions and work with external payment providers/credit agencies.
Collected Payment Details Include:
- (A) Billing address
- (B) Preferred payment method
- (C) IBAN, BIC, account number and sort code
- (D) Credit card details
Note: Includes other information directly connected to payment processing and credit checking (e.g. PayPal ID).
5.3 Transfer of data on outstanding debts
[(Delete if outside EU) - Legal basis: The legal basis for transferring data within the framework of fiduciary collection services is Article 6 (1) b GDPR; data is transferred within the framework of selling debt on the basis of Article 6 (1) f GDPR.]
6. Cookies & Tracking Technologies
6.1 General information about cookies
We use cookies, tags, web pixels, and similar technologies to automatically collect information. Strictly necessary tracking is deployed for basic operations; non-essential tracking is only active with your consent via our consent manager. You may update your preferences at any time by clicking the “Manage Cookies” link in the footer.
6.2 Cookies
Cookies are small web files that a site transfers to your device's hard drive to enable systems to recognize your browser and remember certain information. We utilize the following categories:
Essential for services operation (e.g., secure area access). They do not gather marketing info and cannot be disabled.
Remember choices (e.g. name or preferences) to provide enhanced features. Can be disabled, but may lower site functionality.
Collect anonymous passive information on how you interact with our pages to help us optimize the overall service. No marketing targets.
Used by external advertising partners to build profile interests, preventing the duplicate layout of identical ads and serving highly tailored ads.
6.3 Your Choices
You can manage browser cookies directly through your browser settings. Check your browser's "Help" feature to block, receive notifications, or expire cookies. Note that blocking all cookies might restrict certain features of our platform.
6.4 Web Pixels
We use conversion pixels (small code snippets) to check marketing campaign performance and trace unique customer interaction trends across our layout.
6.5 Analytics
We presently use Google Analytics to trace and report site traffic. To learn more or opt-out, visit Google Analytics Opt-out.
6.6 Behavioral Remarketing
We group site visitors by actions to show personalized advertising through networks on third-party sites. Our tools include:
Provided by Google Ireland Ltd. Opt-out via Google Ads Settings.
Operated by Microsoft Ireland. Uses a Universal Event Tracking tag. Check Microsoft Privacy Statement.
Interest-based ads utilizing hashed customer lists for lookalike audiences. Adjust settings via Facebook Ad Preferences.
6.7 Other Tracking Technologies
We may collect "clickstream" data (domain names, IP addresses, browser versions, HTML5 local storage cache data) to accelerate site refreshes and overall speeds.
6.8 Do Not Track (DNT)
Due to the absence of unified industry-wide standards, our platform does not currently process or respond to automatic browser DNT signals.
6.9 Location Information
You can control physical location transmissions by disabling location services or permissions in your device browser settings.
7. Transfer of data to third parties
7.1 Legal Compliance & Direct Partners
We only forward data if allowed by German or European law. We work closely with specialized customer service, logistics partners, and technical operators. These entities may only process personal data on our behalf for specified durations.
7.2 Technical Service Providers (SHOPLINE)
We partner with core technical infrastructure like SHOPLINE. If any processes occur outside the EU in zones with lower security baselines, we maintain strict contractual assurances to keep equivalent GDPR compliance.
7.3 Payment Service Providers
Direct integration details can be found under their respective terms:
7.4 Logistics Companies
We provide name, delivery address, post number, and email address to our transport partners:
7.5 Authorities and other third parties
If obliged by an official or court decision, we will forward your data to prosecution authorities or other third parties as legally required.
8. Retention and erasure of data
We store your personal data as long as is necessary for the purposes named in this Privacy Policy, especially for the fulfilment of our contractual and legal obligations.
If you close your customer account, we delete all your stored profile data. If deletion is prohibited by legal retention rules (such as maintaining tax records under audits for up to ten (10) years), we block the respective data from regular usage.
- (A) Order and payment details subject to tax audit compliance up to 10 years.
- (B) Data needed for active litigation defense, contract processing, or legal limitation periods.
9. How is my personal data protected?
We utilize technical and organizational measures to secure our systems. Your order transfers and customer logins are securely protected using modern SSL encryption (Secure Socket Layer).
10. Your rights
10.1 Your rights against us as data controller
Your personal information or image may not be used for advertising purposes without your consent. You have the following legal rights concerning your data:
To prevent disclosures of your data to unauthorized third parties, please attach sufficient proof of identity when submitting requests.
You may revoke any given consent at any time. A revocation only affects the processing legality moving forward from the declaration date.
10.4 Objection in case of balancing of interests
(A) If we base data operations on a balancing of interests, you can object by explaining your personal reasons. Upon receipt, we will review the situation and either cease, adjust, or demonstrate compelling grounds for continuing the operations.
(B) You can object to data processing for advertising and analysis purposes at any time. The best way to exercise this is to contact us using our main support channels. You also hold the right to file an official complaint with the responsible supervisory authority.
11. Changes to this Privacy Policy
Further improvements to our website or changes in legal or regulatory requirements may require changes to this privacy policy. Thus, we encourage you to re-read this Privacy Policy from time to time.
12. Data Protection Officer
You can reach our data protection officer directly for any concerns regarding your privacy:
Email: support@qogrisun.com
Post: Wenzhou Kenaidi Hardware Co., Ltd., No. 20, Xunhe South Street, Tangxia Town, Rui’an City, Zhejiang Province, China
Attention: "data protection officer"
13. Company Information
| Legal Entity Name | Wenzhou Kenaidi Hardware Co., Ltd. |
| Trading Name | QOGRISUN |
| Registration Number | 913303810706657962 |
| Registered Business Address | No. 20, Xunhe South Street, Tangxia Town, Rui’an City, Zhejiang Province, China |
| Email Address | support@qogrisun.com |
| Phone Number | 01-6017911228 |
| Countries of Operation | China and the United States. |